Returns Information

Returns Information

RETURNS

Goods can be returned within 14 days after the delivery date according to the data provided by the shipping company.

Return goods shall:

1. have no wear and tear marks;

2. be free of defects, stains and have complete package;

3. be unwashed;

4. have original and undamaged package and labels.

The goods with a defect / wrong package (the goods which you have not ordered, or of the inappropriate size) shall be returned with the original labels and in the original package.

Shipping costs are non-refundable and return shipping fees are the responsibility of the customer.

KONOPLITSKA is not responsible for returns that are lost or damaged in the mail.

If we sent you incorrect order please contact us within 48 hours.

KONOPLITSKA must approve all returns. Before shipping back your return, send us an email at info@konoplitska.com for return instructions. Please include your order #, reason and item you are returning. For your protection please ensure that your return is shipped with by Recorded Delivery (and it has a tracking number).

KONOPLITSKA is not responsible for the goods which were not collected by the client.

The goods which were not collected by the client and which were sent back by the delivery service, can be sent back to the customer in case the client pays for the transportation costs of the company.


EXCHANGES

Goods can be exchanged for a similar product. within 14 days after the delivery date according to the data provided by the shipping company.

Exchange goods shall:

1. have no wear and tear marks;

2. be free of defects, stains and have complete package;

3. be unwashed;

4. have original and undamaged package and labels.

Shipping costs are non-refundable and return shipping fees are the responsibility of the customer.

KONOPLITSKA is not responsible for exchanges that are lost or damaged in the mail.

If we sent you incorrect order please contact us within 48 hours.

KONOPLITSKA must approve all exchanges. Before shipping back your exchange, send us an email at info@konoplitska.com for exchange instructions. Please include your order #, reason and item you are exchanging. For your protection please ensure that your exchange is shipped with by Recorded Delivery (and it has a tracking number).

KONOPLITSKA is not responsible for the goods which were not collected by the client.

The goods which were not collected by the client and which were sent back by the delivery service, can be sent back to the customer in case the client pays for the transportation costs of the company.


KONOPLITSKA reserve the right to not change or accept returns or exchanges of good quality items which were made specially for customer.

About

We offer designed clothing made of beautiful natural fabrics. We provide diversity and depth for modern mindful women. We create small sustainable collections, with fresh clean lines emphasising the natural beauty of the wearer, whereas being comfortable to wear. We were born out of an instinctive love of natural living. The quality is maintained while caring for people and the environment. Our philosophy is simple: "I'm here to conquer you... so you can conquer the world!".

Instagram

@konoplitska.label

Facebook